Frequently Asked Questions

What is the estimated delivery time for my order?

For information concerning our shipping times, please visit out Shipping & Handling page. 

Where do you ship?
We currently ship only within the United States. However, we plan to expand our shipping destinations in the near future to reach our international customers. (Stay tuned – we’ll announce new shipping locations as soon as they become available!) In the meantime, we offer free standard shipping on all US orders, so you can enjoy your jewelry without extra shipping costs.

Do you offer free shipping?
Yes! We provide free standard shipping on every order within the USA, with no minimum purchase required. Your package will be shipped at no extra cost to you. (If you’re outside the US, please know we’re working hard to offer international shipping soon.)

How long will my order take to arrive?
Each piece is handmade with care, so please allow a short processing time before shipment. Orders typically take about 1–3 business days to process (crafting, quality inspection, and packing). Once shipped, delivery within the U.S. usually takes around 5–10 business days. We’ll do our best to get your jewelry to you as quickly as possible, and we’ll keep you updated every step of the way. (Note: You’ll receive a tracking number once it ships, so you can follow its journey to you.)

How can I track my order?
Tracking your order is easy and reassuring. As soon as your package ships, we’ll send you an email confirmation with a tracking number. You can use that number to track your delivery status anytime – either through our website’s tracking portal or the carrier’s website. This way, you can watch your pretty new jewelry make its way to you! If you have any worries about your shipment, feel free to reach out to us – we’re always here to help ensure your package arrives safely.

What payment methods do you accept?
We accept all major credit and debit cards, processed securely via Stripe. This includes Visa, MasterCard, American Express, and even Apple Pay, Stripe’s payment gateway encrypts your information, keeping checkout safe and simple. (Please note, we do not accept PayPal or other payment methods at this time.) Rest assured that your payment is protected by advanced security measures every time you shop with us.

What is your return policy?
Your happiness is our priority. If you’re not in love with your jewelry, we’ve got you covered with a 30-day happiness guarantee, Simply contact us within 30 days of receiving your order, and we’ll make it right. In fact, we don’t even require you to send the item back – just send us a photo of the product and we’ll issue a full refund. You can keep the piece (or donate it) as a gift from us. This hassle-free, no-return approach helps save your time and reduces waste, all while ensuring you feel confident shopping with us. We want you to love every piece you order, and we’re always here to help if something isn’t perfect.

Do you offer a warranty on your jewelry?
We do not offer a formal long-term warranty on our pieces. Each item is carefully handmade and inspected for quality before it ships, so you can trust its craftsmanship. If your jewelry arrives with any defect or issue, it’s covered by our 30-day guarantee – just let us know right away and we’ll take care of it. Our goal is to make sure you enjoy your jewelry for a long time, so while we don’t have an extended warranty program, we’re always happy to address any problems with your order. Your satisfaction means the world to us!

What materials are your jewelry made of?
We use only high-quality materials for our jewelry. Many of our pieces are crafted from genuine 925 sterling silver for a lasting shine. Sterling silver jewelry gives you the beauty of real silver (92.5% pure silver) with added durability. We also offer elegant fashion jewelry made from safe, premium alloys like stainless steel or zinc alloy, often plated in gold or silver tones and adorned with lovely stones or crystals. All our materials are nickel-free and lead-free, so they are designed to be durable, tarnish-resistant, and comfortable to wear daily. We take care in selecting our metals and finishes to ensure your jewelry looks gorgeous and stands the test of time.

Is your jewelry hypoallergenic? (I have sensitive skin.)
Yes, our jewelry is designed with sensitive skin in mind. Sterling silver by definition contains no nickel, which makes it a top choice for those with metal allergies. Our 925 sterling silver pieces are hypoallergenic – they’re gentle on the skin and very unlikely to cause irritation. For our fashion accessories made with other metals, we ensure they are nickel-free and lead-free as well. This means most people, even with sensitive ears or skin, can wear our earrings, necklaces, and bracelets comfortably without itching or redness. If you have any specific allergy concerns, you’re welcome to contact us, but we’ve made it a priority to use skin-friendly materials so you can shop with peace of mind and feel beautiful wearing our pieces.

How will my order be packaged?
Every order is packaged with love and care. Your jewelry will arrive in a pretty, protective pouch or jewelry box, so it’s safe during shipping and ready for gifting. We want the unboxing experience to feel special – whether you’re treating yourself or someone else, it will come beautifully presented. We make sure each piece is secured to prevent any tangling or damage in transit. If you’re sending a gift, our elegant packaging adds a thoughtful touch (we don’t include pricing in the package). In short, expect your items to be wrapped nicely and handled with the utmost care, so you’ll smile as soon as you open it!

Do orders include a free gift?
Absolutely! We love surprising our customers with a little something extra. Every order includes a small complimentary gift, tucked inside a cute jewelry pouch (like the one pictured above) as a token of our appreciation. It could be an extra little accessory or charm – consider it our way of saying “thank you” for shopping with us. We hope this free gift adds a bit of sparkle to your day and makes your unboxing experience even more delightful. Enjoy it, and know that it comes with our heartfelt gratitude for your support. 💝

Can I request a custom or personalized piece?
Currently, we do not offer personalized or custom-designed jewelry. All of our pieces are lovingly made as shown in our catalog, and we aren’t able to engrave or modify them at this time. We know how meaningful custom jewelry can be, and it’s something we may explore in the future as we grow. For now, we hope you’ll find something in our collection that feels just right for you or your loved one. Each item has its own unique charm – and while we can’t customize pieces yet, we’re always here to help you choose the perfect item from our available designs if you need guidance!

How do I care for my jewelry?
To keep your jewelry looking its best, we recommend a few simple care tips:

  • Avoid moisture and chemicals: Keep your jewelry dry and away from water, perfumes, lotions, and harsh cleaning chemicals. These substances can dull the shine or cause tarnishing over time. It’s best to put your jewelry on last when getting ready, after applying any beauty products.

  • Remove during certain activities: Take off your rings, bracelets, or necklaces before bathing, swimming, exercising, or doing housework. This prevents exposure to sweat, soap, chlorine, or cleaning agents that could damage the finish or stones.

  • Gently clean after wearing: After you wear your jewelry, wipe each piece gently with a soft, dry cloth. This helps remove any oils or residue and keeps your jewelry sparkling. A quick polish with the cloth will restore shine and remove light tarnish on silver pieces.

  • Store safely: When you’re not wearing your jewelry, store it in a cool, dry place – ideally in a jewelry pouch or box. Storing pieces separately is even better, so they don’t scratch each other. You can use the pouch provided or a soft-lined jewelry box. Keeping air out (for silver, especially) will slow down any tarnishing.